Refund Policy
A legal disclaimer
Returns are not accepted due to the fragile and customised nature of each box. Every box is carefully assembled, quality checked, and hand-delivered. Once received, customers are responsible for handling the contents with care. We recommend unpacking gently and storing items safely.
Non-Returnable Items
These items are presentation pieces and are not packaged for return transit. They are designed for special occasions, home-hosting, event-based or seasonal use, and are therefore not returnable after use.
Refunds & Exceptions
We cannot accept returns after event use or on items that have been removed from original protective wrap, as we cannot verify if they’ve been used. Therefore, due to the delicate nature of our items and the personalized, made-to-order format of our collections, we do not accept returns or offer refunds at this time.